When will I receive my order? 

Every order is dispatched within 1-4 working days from Spain using Correos.
Due to our exceptional situation of Covid-19, some couriers are delaying the shipping times.

Please, check your address twice, because we are not responsible for packages delivered to an incorrect, undeliverable address or you didn't pick up it in time and in consequence, it is returned to us. (we also have to pay the return) MOI&KO is not responsible for any shipping charges or fees. We are happy to ship your package again to another address but you will be asked to cover the shipping costs for the reshipment.

 

Estimated time of delivery

Spain: 1-2 business days after shipment for your package to arrive. 

Europe: It takes approximately 4-6 business days to receive your package. Sometimes it may be sooner or later depending upon your country's customs department. If you've chosen DHL express, you'll receive your package in 48-72H business days. 

International: DHL express 48-72H business days 

Is my personal and credit card information safe? 

Yes. This website runs via Shopify and it is PCI level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance.

What happens if my package is lost?

It may happens and although it is out of our control, we guarantee a compensation of 20€ for package lost. 

Returns policy

Due the nature of the handmade product, we cannot accept returns. However, if your candle arrives broken or damaged, please contact us in the first 2 days of delivery. 

Customs Policy 

Please be aware that delays may be imposed by your country's customs clearance. We are not responsible for paying any fees or rates charged by customs. Buyers accept responsibility for paying these charges if they incur. 

Shipping countries

We are proud to say we ship almost internationally, we are working hard with other's countries customs to finally have worldwide shipping, but right now we are shipping to:

Australia, Austria, Belgium, Canada, Cyprus. Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Ireland, Italy, Japan, Jersey, Kuwait, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Oman. Portugal, Poland, Serbia, Singapore, Slovenia, Spain, Sweden, Switzerland, turkey, united Arab emirates, united kingdom, United States, Germany