Shipping Policy

Shipping Times

Moi and Ko offers Worldwide Tracked Shipping. After your order has been placed, you can expect it to ship within about 1-3 business days. Once your order is shipped, you will receive a notification via e-mail with the tracking number. 
Moi and Ko is not responsible for any additional duties, taxes or custom clearance fees for orders shipped outside Europe. 
We work with the best shipping courier. DHL and UPS for Europe, Correos Express Spain and Portugal and DHL Express for USA. 
  

 

Moi and Ko guarantees delivery for all orders. If your order is not successfully delivered to you within 6 weeks, please send us an email at hello@moiandko.com with your order number and we will issue a full refund. 

* Order can't be changed (Name/Tel/Postal/Address) or canceled once the package is shipped out! 
* Shipping costs are non-refundable for all orders.

Free Shipping

- Free Shipping on orders over 85€ within Europe and USA.
- Free Shipping on orders over 35€ Spain and Portugal 
International shipping is calculated at checkout. 

Estimated time of delivery

Spain: 1-2 business days after shipment for your package to arrive. 

Europe: It takes approximately 4-6 business days to receive your package. Sometimes it may be sooner or later depending upon your country's customs department. If you've chosen DHL express, you'll receive your package in 48-72H business days. 

International: DHL express 48-72H business days 

What happens if my package is lost?

It may happens and although it is out of our control, we guarantee a compensation of 20€ for package lost. 

Please, check your address twice, because we are not responsible for packages delivered to an incorrect, undeliverable address or you didn't pick up it in time and in consequence, it is returned to us. (we also have to pay the return) MOI&KO is not responsible for any shipping charges or fees. We are happy to ship your package again to another address but you will be asked to cover the shipping costs for the reshipment.

Shipping countries

Canada, United States and Europe. 

*Updated 23 October 2022