Shipping Times
Moi and Ko offers Worldwide Tracked Shipping. After your order has been placed, you can expect it to ship within about 2-3 business days. Once your order is shipped, you will receive a notification via e-mail with the tracking number.
We work with the best shipping courier. DHL and UPS for Europe, DHL Express for USA and Correos Express Spain.
- Fast Shipping Delivery 48-72h with DHL Express.
- Standard Delivery with UPS 3-6 business days.
- Standard Delivery Countries outside EU - 6-20 Business Days (depending destination customs)**
Moi and Ko guarantees delivery for all orders. If your order is not successfully delivered to you within 6 weeks, please send us an email at hello@moiandko.com with your order number and we will issue a full refund.
Free Shipping
- Free Shipping on orders over 85€ within Europe and USA.
- Free Shipping on orders over 45€ Spain and Portugal
International shipping is calculated at checkout.
What happens if my package is lost?
It may happens and although it is out of our control, we guarantee a compensation of 20€ for package lost.
Please, check your address twice, because we are not responsible for packages delivered to an incorrect, undeliverable address or you didn't pick up it in time and in consequence, it is returned to us. (we also have to pay the return) MOI&KO is not responsible for any shipping charges or fees. We are happy to ship your package again to another address but you will be asked to cover the shipping costs for the reshipment.
Shipping countries
Canada, United States and Europe.
** Moi and Ko is not responsible for any additional duties, taxes or custom clearance fees for orders shipped outside Europe.
* Order can't be changed (Name/Tel/Postal/Address) or canceled once the package is shipped out!
* Shipping costs are non-refundable for all orders.
*Updated 23 October 2022
