shipping

Shipping Times

Moi and Ko  offers Worldwide Tracked Shipping. After your order has been placed, you can expect it to ship within about 2-3 business days. Once your order is shipped, you will receive a notification via e-mail with the tracking number. 
Moi and Ko is not responsible for any additional duties, taxes or custom clearance fees for orders shipped outside Europe. 
We work with the best shipping courier. DHL and UPS for Europe, and DHL Express for USA. 
 

- Fast Shipping Delivery 24-48h with DHL Express.

- Standard Delivery with UPS 48-72h.

Our Service Time:

12 hours a day; 7 days a week; 365 days a year.

Moi and Ko guarantees delivery for all orders. If your order is not successfully delivered to you within 6 weeks, please send us an email at hello@moiandko.com with your order number and we will issue a full refund. 


* Order can't be changed (Name/Tel/Postal/Address) or canceled once the package is shipped out! 
* Shipping costs are non-refundable for all orders.

Free Shipping

- Free Shipping on orders over 85€ within Europe and USA.
- Free Shipping on orders over 25€ Spain and Portugal 
International shipping is calculated at checkout. 

IOSS

The import tax (IOSS) for EU has started on 01 July 2021.
Stationery Pal can only collect and pay on behalf of the customers for orders under 150 euro base on the new rules.